ARK Coffee Company Privacy Policy
ARK Coffee Company ("ARK Coffee," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using the ARK Coffee mobile application, online ordering services, loyalty program, and related digital services (collectively, the "Services").
This Privacy Policy explains what information may be collected through our Services, how that information is used and shared, and the choices available to you.
1. Information We Collect
When you use the ARK Coffee mobile application or related Services, we and our service providers may collect information including:
Account and Contact Information
• Name
• Email address
• Telephone number
• Account login and profile information
Order and Transaction Information
• Items ordered
• Order history
• Order location
• Transaction details
• Loyalty and rewards activity
• Discounts, offers, and promotions associated with your account
Payment Information
Payments made through our Services are processed by our payment and technology service providers. Payment information may include payment card information, billing information, and other information necessary to process a transaction. ARK Coffee may not directly receive or store complete payment card numbers when payments are processed by our payment providers.
Device and Technical Information
When you use our mobile application or online Services, certain technical information may be collected automatically, such as device type, operating system, app version, IP address, device identifiers, usage and interaction information, and diagnostic, performance, and crash information.
Location Information
Our Services may use location information when you choose to enable location-related features, such as locating an ARK Coffee location or facilitating location-specific ordering features. Access to precise device location, when applicable, is subject to your device permissions.
Communications and Preferences
We may collect information about your communication preferences, including preferences regarding push notifications, promotional communications, loyalty communications, and other messages.
2. How We Use Information
We may use information collected through the Services to create and maintain customer accounts; process and fulfill orders; process payments and transactions; operate loyalty and rewards programs; provide customer service; send transactional communications; send promotional communications and offers where permitted; provide push notifications when enabled; personalize and improve the customer experience; maintain, troubleshoot, analyze, and improve our Services; protect against fraudulent, unauthorized, or illegal activity; maintain security; and comply with applicable legal requirements.
3. Toast and Other Service Providers
ARK Coffee uses third-party service providers to operate portions of our Services. Our branded mobile application, online ordering, point-of-sale functionality, payment processing, customer accounts, loyalty functionality, and certain related technology services may be provided or supported by Toast, Inc. and its affiliates.
Information submitted through these Services may therefore be processed by Toast in connection with providing services to ARK Coffee and its customers. We may also use other vendors and service providers for functions such as hosting, analytics, communications, security, payment processing, and business operations.
4. When We May Share Information
We may share personal information with vendors and service providers performing services on our behalf; with payment processors to complete transactions; when required by law or legal process; when reasonably necessary to protect rights, property, security, or safety; in connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business or assets; or at your direction or with your consent.
ARK Coffee does not sell personal information in exchange for monetary payment.
5. Loyalty and Rewards
If you participate in an ARK Coffee loyalty or rewards program, information regarding your account, purchases, rewards, points, offers, and redemption activity may be collected and maintained to administer the program.
6. Push Notifications and Marketing Communications
If you enable push notifications, the ARK Coffee app may send notifications regarding orders, rewards, promotions, announcements, or other information. You can control push notifications through your mobile device settings.
You may opt out of promotional email or text communications using the unsubscribe or opt-out mechanisms provided with those communications, where applicable. You may continue to receive transactional or service-related communications necessary to administer your account or orders.
7. Data Security
ARK Coffee and our service providers use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission, application, or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, administer customer accounts and loyalty programs, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
9. Access, Correction, and Deletion
You may request access to, correction of, or deletion of certain personal information associated with ARK Coffee. Where account-deletion functionality is available through the ARK Coffee application or associated Services, you may use that functionality to initiate a deletion request.
You may also contact ARK Coffee at coffee@arkcoffeeshop.com regarding a privacy or data-deletion request. Certain information may be retained after a deletion request when reasonably necessary or legally required.
10. Children's Privacy
The ARK Coffee Services are intended for a general audience and are not directed toward children under 13. We do not knowingly seek to collect personal information directly from children under 13. If we learn that we have collected such information in circumstances requiring parental consent, we will take appropriate steps to delete it.
11. Third-Party Services
Our Services may contain links to or integrate with websites, applications, platforms, or services operated by third parties. Their privacy practices are governed by their own privacy policies and terms. ARK Coffee is not responsible for the privacy practices of unaffiliated third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
13. Contact Us
ARK Coffee Company
Van Buren, Arkansas
Email: coffee@arkcoffeeshop.com